Accessibility of Norwegian Municipalities Websites: A Decision Support Tool
Access to public websites is crucial to assure equal
opportunities for all citizens to participate in society. Although,
a range of studies to analyse the accessibility of websites have
been carried out, we have not been able to find any study
evaluating the effect of managerial decisions on the
accessibility of websites. This paper presents a demonstrator
simulation model, built using System Dynamics methodology.
The model focuses on accessibility of Norwegian Municipal
websites, and is intended to be used as a decision support tool,
mainly for managers responsible for website development and
maintenance. To build the underlying model we have used
information collected from in-depth interviews with
representatives from a group of Norwegian municipalities, and
the outcomes of a review of the relevant literature. The paper
contains a description of the model structure, and the
behaviour from running the model using parameters of two
Norwegian municipalities.
opportunities for all citizens to participate in society. Although,
a range of studies to analyse the accessibility of websites have
been carried out, we have not been able to find any study
evaluating the effect of managerial decisions on the
accessibility of websites. This paper presents a demonstrator
simulation model, built using System Dynamics methodology.
The model focuses on accessibility of Norwegian Municipal
websites, and is intended to be used as a decision support tool,
mainly for managers responsible for website development and
maintenance. To build the underlying model we have used
information collected from in-depth interviews with
representatives from a group of Norwegian municipalities, and
the outcomes of a review of the relevant literature. The paper
contains a description of the model structure, and the
behaviour from running the model using parameters of two
Norwegian municipalities.
Publisert i 2011
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