Employee-centered organizational effectiveness: the case of management schools
Sustainable management and social responsibility make employees the key stakeholders of organizations, without whose satisfaction the effective organizational development is impossible. This study rethinks classical organizational effectiveness theory by proposing the concept of employee-centered organizational effectiveness (ECOE). The suggested employee-centered approach shifts the priorities of the organization from high performance at low cost to employee satisfaction and organizational effectiveness. Based on Vroom's expectancy theory and Porter and Lawler's model, author proposes a model to measure ECOE as the ratio of employee satisfaction to employee expectations and drivers, considering personal and environmental factors. To prevent getting stuck in the "organizational effectiveness jungle", the organization in this model is considered as a "black box". However, unlike the traditional measuring efficiency of organization as a decision-making unit, this model is a mirror image of the organization's processes on its employees. That is, it is aimed at obtaining individual organizational effectiveness score for each employee. Thus, this model estimates ECOE for each employee and enables to find out for which employees (groups) the organization is more or less effective. The author demonstrates how the proposed model for measuring ECOE works on the case of management schools in France and Norway. Among other positive implications, such a model can help managers who wish to retain good employees and job seekers to choose the best employer, i.e. the most effective one for employees.
Publisert i North American Productivity Workshop (NAPW XII), 2025
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